Resume

Digital Design Professional
Freelance
2010 to Present

Freelance professional photography, WordPress web site development, web asset development, digital artist

General Manager (GM)
A-1 Storage, Rio Linda, CA
2013 to Present

Managed every aspect of the day-to-day business. From accounting to customer service, marketing, web development, technical support, maintenance, payroll, hiring.

• Increased occupancy rate from 63.8% in July 2013 to 93.6% in December 2017.
• Decreased delinquency rate from 22% in July 2013 to 7.9% in December 2017.
• Increased automatic payment rate by 40%
• Improved customer service performance, engaged with local community market, and lifted the quality of the marketing program.
• Refocused on appropriate marketing channels including local media, hyper-local web advertising, Google Adwords, and engaged aggregation websites to sell our product. Updated and upgraded internal management systems, sharply reducing costs and improving performance.
• Engaged with local organizations and charities, including Chamber of Commerce, County Planning, local food closets and local sports teams, raising our visibility in the critical local market area.

Network Administrator
Tesco Controls, Inc., Sacramento, CA
2001 to 2010

• 2007 Employee of the Year
• Manage daily operation of computer networks including hardware/software support, training and special projects
• Plan, design and implement data connectivity for local area network (LAN) and wide area network (WAN) systems
• Provide technical support to over 200 local and remote end-users
• Install, design, configure and maintain hardware and software including physical and virtual network servers; System installation, backup, maintenance and problem solving
• Manage all projects relating to the corporate website and SharePoint intranet. Manage all direct mail and email marketing campaigns.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security
• Perform daily server tape back-ups, Maintain server updates and anti-virus distribution
• Research, analyze, monitor, troubleshoot and resolve server and network problems
• Plan, coordinate and consult with vendors and co-workers for hardware/software purchases
• Manage company technology assets including cell phones, cameras, GPS systems, two way radios, projectors, and laptops

Field Service Technician
Fiserv FSC, Agoura Hills, CA
2000 to 2001

• Responsible for software installation, configuration and support for independent insurance agencies.
• Responsible for all of Northern California, from Fresno to Oregon